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APPA Customer Service Benchmarking Register for 2010
First Quartile Consulting's annual American Public Power Association Customer Service Benchmarking survey allows public power utilities to compare their customer service performance and practices to other public power utilities across the country.
The survey helps to support continuous improvement by providing the following benefits to your utility:
- Assess your performance against that of your peers
- Set realistic goals based upon your demographics
- Identify practice changes that have been successful elsewhere
- Reinforce ongoing change efforts by tracking your performance
Reasons to benchmark with First Quartile Consulting include:
- Brief, yet comprehensive questionnaire
- Powerful on-line software
- Emphasis on case studies and initiatives
- Comparison to our investor-owned utility statistics
- Detailed research on current topics of interest
As part of the survey program, we will identify the most innovative practices and create a forum to share that information. We hope that you will participate and get your success stories out to your peers and your community.
A complete Schedule of Events is available here.
List of past participants:
| Anaheim Public Utilities |
City of Longmont |
Lakeland Electric |
| Austin Energy |
City of Redding Electric Utility |
Lewes Board of Public Works |
| Azusa Light & Water |
City of Riverside |
Los Angeles Department of Water & Power |
| Benton PUD |
Easton Utilities |
Nashville Electric Service |
| Bristol Virginia Utilities |
EPB, Chattanooga |
Omaha Public Power District |
| Bryan Texas Utilities |
Fort Pierce Utilities Authority |
Pasadena Water & Power |
| Burbank Water and Power |
Greenville Utilities |
Sacramento Municipal Utility District |
| City of Denton |
Holland Board of Public Works |
Santee Cooper |
| City of Edmond |
Imperial Irrigation District |
Salt River Project |
| City of Gillette |
Johnson City Power Board |
Seattle City Light |
| City of Glendale |
Kissimmee Utility Authority |
Tacoma Public Utilities |
Price: $1,250
How to participate:
- Step 1: Learn more about the survey by contacting Debi.McLain@1qconsulting.com
- Step 2: Complete our on-line registration form
- Step 3: We'll email you a link and password to our online survey form and send you the 2010 questionnaire.
- Step 4: You'll receive invitations to our conference calls and will receive a draft report of your results, as well as a final report, your customized profiles and an invitation to the final results meeting.
For additional information, please contact:
Ursula Schryver, APPA, uschryver@appanet.org, 202-467-2980
Debi McLain, First Quartile Consulting, Debi.McLain@1qconsulting.com, 760-272-7277
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