|
|
Credit and Collections Optimization
With the current recessionary economic environment, more and more utility residential and business customers are finding it challenging to pay their utility bills. Utilities are experiencing growing delinquencies, defaults, and energy theft/fraud. The recent stresses of higher energy prices have made the environment more difficult. Many companies are taking a closer look at their credit and collections approach to application of regulations, policies, and practices.
First Quartile believes that for many utilities previous levels of adequacy in credit and collections are now being challenged and previously unseen issues and needs are being exposed. So taking a “closer look” may be well warranted!
Using our diagnostic process, First Quartile Will Assess 7 Key Areas of Credit and Collections Process:
1. Customer Account Initiation
2. Analysis and Management of Customer Accounts
3. Collections Process Alignment –Office and Field
4. Management of Terminations and Restorations
5. Customer Assistance Programs
6. Contact Center Credit
7. Field Service Credit
|
|
|
|
|