Customer Service Consulting

Using our industry, process, technology, and human resource backgrounds, 1QC partners with clients to provide a range of services to meet their Customer Service needs.

We support clients with developing strategies, analyzing and assessing their operations, and implementing organizational and process improvements that put the customer at the core of the business, ranging from the customer’s first contact with the utility through the entire lifecycle of the customer/company relationship.

Services provided include:

• Contact centers, customer contact, self service and relationship management assessment and optimization
• First Contact Resolution (FCR)
• Credit and collections optimization
• Metering, billing and field services
• Non-regulated business processes
• Service-enabling technology, including AMR, AMI, Field force automation (mobile data), contact center solutions, IVR optimization, internet, billing systems and data mining
• Field order management and productivity
• Sourcing and Staffing Strategy
  

For more information about our Consulting Services contact us