| Questionnaire released [Register to participate] |
July 16 |
| Webinars to cover questionnaire |
|
| - Statistics, Staffing, Safety, etc |
July 27 |
| - Field Service & Meter Reading |
July 29 |
| - Billing, Payment, Credit Office |
August 3 |
| - Contact Center |
August 5 |
| First due date for data submission |
August 27 |
| Draft report e-mailed |
August 30 |
| Webinars to validate data |
|
| - Part 1 |
September 1 |
| - Statistics, Staffing, Safety, etc |
|
| - Contact Center |
|
| - Part 2 |
September 2 |
| - Field Service & Meter Reading |
|
| - Billing, Payment, Credit Office |
|
| Conference call notes e-mailed |
September 3 |
| Second due date for data submission |
September 27 |
| Draft report e-mailed |
October 1 |
| Final due date for data submission |
October 11 |
| Final reports e-mailed |
October 15 |
| Program Recap following the APPA’s Customer Connections Conference Anaheim, CA |
October 27
10:30am to 4pm |