First Quartile Consulting
(1QC) is a focused utility benchmarking and consulting firm that offers a powerful combination of benchmarking programs and consulting
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Strategy1QC supports client’s business in making strategic decisions and guides business improvements in areas such as customer service, organizational design, resource utilization, technology acquisition/ development and outsourcing.
We've helped our clients with services in the following areas:
- Outsourcing strategies for customer and operational services
- Organizational design across a spectrum of utility functions
- Developing “Shared Services” concepts and strategies
- Evaluating market opportunities
- Developing internal systems strategies for use in development or acquisition of systems such as Billing, Work Management, Field Force Automation, Meter Data Management
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