New for 2010: Quarterly Benchmarking of Key Service Measures. First Quartile will be conducting quarterly benchmarking of key customer service measures such as Average Speed of Answer, Meter Reading Accuracy, Customer Delinquency and 9 other important measure. Don't miss out on this opportunity to get "real-time" information for making changes to your practices and improve performance. E-mail: debi.mclain@1qconsulting.com
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Utility Consulting ServicesConsulting Services
Based upon on recent research areas and projects, we are offering the following:
Customer Service
Transmission & Distribution Offerings
First Quartile Consulting provides a full range of utility consulting services spanning processes and functions in Customer Service and both Transmission and Distribution.
The management consulting services offered focus on helping our clients achieve significant and measurable performance improvements. We provide a full range of services from leading and supporting incremental and continuous improvement projects to transformational changes and change management.
We distinguish ourselves by bringing expert knowledge of the utility industry and operational areas, facilitation, team and project management skills. Each of our consulting team has over 12 years of consulting experience in the utility and energy industry.
Our team has worked with dozens of the largest global energy firms. We also work extensively with medium and small size energy firms to ensure that they remain efficient and competitive in the face of the changing energy market.
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