Client Engagement Examples

• Using Benchmarking to Determine Fair Market Value for Outsourced Services  Study designed to establish the fair market value for the individual services provided to our client, as well as for the overall portfolio of services
• Performance Improvement Development, documentation, and implemetnation of an improved approach to Project Management, designed to enable the completion of a substantially increased capital program.  (Large East-Coast holding company). Documentation of the existing T&D capital budgeting process, along with recommendations for improvements for the future (Large East-Coast holding company)
• Regulatory Support Development of cost and reliability performance comparisons in support of rates proceedings (Separate Transmission and Distribution projects for large Canadian T&D operator). Rates support for a large Canadian retailer, establishing the fair market value for a range of customer care and billing services. Developing a set of metrics and the underlying process for use of benchmarks in regulation of electric utilities
• Business Strategy Working with a major international Asset Management company to develop the appropriate organization and cost structure for a new company set up to own a new transmission asset.
• Benchmarking for Process Improvement Developed benchmarks and targets for the T&D group of a large West-Coast utility as part of a larger business transformation project. Working with another consulting firm, developed the benchmarks and targets for a large-scale business transformation for a major Eastern utility’s Distribution business unit.  1QC provided the content knowledge for the other firm’s process consultants.
• Support for Internal Management Initiatives Implementation Review for the level and completeness of implementation of new processes with a major electric and gas utility