New for 2010: Quarterly Benchmarking of Key Service Measures. First Quartile will be conducting quarterly benchmarking of key customer service measures such as Average Speed of Answer, Meter Reading Accuracy, Customer Delinquency and 9 other important measure. Don't miss out on this opportunity to get "real-time" information for making changes to your practices and improve performance. E-mail: debi.mclain@1qconsulting.com
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Our ServicesFirst Quartile Consulting (1QC) offers a powerful combination of benchmarking and consulting services to help our clients achieve measurable performance improvements. Our founders have worked together for almost 20 years delivering benchmarking services in the utility industry, and are experts in the world of benchmarking, as well as highly knowledgeable about the details of utility operations.
The benchmarking services provide a knowledge base that supports the consulting activities of the firm, and the consulting assignments provide a mechanism to learn about new practices, trends, and occurrences in the industry, which can then be explored through the benchmarking programs. Having both capabilities together in the company provides a balanced and complementary set of services that benefit our clients. |