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Community Benefits
We invite organizations involved in benchmarking or corporate improvement initiatives to join the community, to share performance data and emerging practices, and benefit from the experiences in a smoothly-executed, highly-effective collaboration environment.


Data Entry Gateways

Questionnaire Data Entry Forms are available once you have joined our benchmarking community.  At that time log-in information will be provided to access these forms.

Data Entry Instructions

2010 APPA Customer Service Login

2010 CS Quarterly Benchmarking Login

For the 2010 CS and T&D Questionnaires, we are offering you the choice of data entry formats:
  1. The first choice is a single login and single form where all the data is combine into one long form.  The benefit of this method is seen most by companies where one person is entering all the data.  They can log in once and see all the questions.  Navigation through this long form is by using the search function in your browser.  Simply search for question “F5” and you’ll be taken there.  The primary disadvantage is that only one person can be in this form at a time. So if you want a lot of people entering data, you may prefer option 2.
  2. The second choice is the use of multiple logins to access multiple forms.  The primary advantage of this method is that you can have more than one person entering data (only one person per form, but more forms equals more people).  The difficulty is that you have to log in to each form separately.
You must decide which format for data entry you prefer and let us know.  Once you've decided you will be given access to only the forms of your choosing. 

2010 Customer Service Logins
  1. Single Form/Single Login
  2. Multiple Forms/Multiple Logins:
 Statistics & Financials  Staffing & Safety  CS IT & Customer Satisfaction
 Contact Center  Field Service  Meter Reading
 Billing & Meter-to-cash  Payment Processing  Credit & Collections
 Revenue Protection  Credit Research  Contact Integration Research

2010 Electric T&D Logins
  1. Single Form/Single Login
  2. Multiple Forms/Multiple Logins:
 Statistics  System Activity  
 Distribution Financial  Transmission Financial  Safety
 Staffing & Outsourcing  Support  Distribution Reliability
 Substation Reliability  Transmission Reliability & TADS  Distribution Practices
 Substation Practices  Transmission Practices  Capital Projects
New Business Impact of NERC Standards Value of Reliability Investment




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