Benefits of Membership
As a Community Member, you'll not only have access to the results of our research on selected topics of current interest, but you'll have access to the complete statistical reports and presentation materials provided at our Insights Conference each year.
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Document DownloadsMembers in our benchmarking community have access to content prepared by First Quartile Consulting including statistical reports, meeting presentations, research materials and case studies. For more information, or to become a member in our community please contact us. If you don't know your user name and passcode contact Debi.McLain@1qconsulting.com
Community Members for 2009
Customer Service Document Downloads (login required)
Transmission and Distribution Document Downloads (login required)
APPA Customer Service Document Downloads (login required)
Community Members for 2008
Customer Service Document Downloads (login required)
Transmission and Distribution Document Downloads (login required)
APPA Customer Service Document Downloads (login required)
Community Members for 2007
To obtain copies of materials from the 2007 APPA Customer Service Benchmarking Study, please contact us.
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