Customer Service Benchmarking Schedule of Events for 2012
Primary events
1QC to Issue 2012 Questionnaire February 21
Kick-off Visits for Data Collection begin February 27
Data Collection webinars: Time: 9am PT / 12pm ET Feb 28 to March 23
see next page for details
First Draft: CS data due March 29
1QC to Issue First Draft report April 3
Data Review webinars: Time: 9am PT / 12pm ET April 16 to April 20
see next page for details
Second Draft: CS data due April 26
1QC to Issue Second Draft report May 1
CS Data Review Conference May 8-11
Third Draft: CS Data Due May 24
1QC to Issue Third Draft Report May 30
Data Review webinars: Time: 9am PT / 12pm ET June 4 to June 8
see next page for details
Final CS Data Due June 14
1QC to Issue Final Report June 22
CS Insights Conference July 10-13
* Schedule subject to change
Webinar Details
Please register for webinars: https://1qconsulting.webex.com
after you join webinar, dial: 408-792-6300
Data Collection webinars: Time: 9am PT / 12pm ET
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Financial, Statistics
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Feb 28
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Safety & Staffing
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March 1
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Bill & Payment
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March 7
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Meter Reading
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March 9
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Field Service
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March 14
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Contact Center & Cust Sat
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March 16
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Credit & Collections
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March 21
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Rev Pro
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March 23
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Data Review Webinars may last as long as two hours. Please plan accordingly.
First Draft: Data Review Webinars Time: 9am PT / 12pm ET
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Fin’l, Stats, Safety & Staffing
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April 16
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Bill & Payment
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April 17
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Meter Reading, Field Service
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April 18
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Contact Center & Cust Sat
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April 19
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Credit & Collections, Rev Pro
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April 20
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Third Draft: Data Review Webinars Time: 11am PT / 1pm ET
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Fin’l, Stats, Safety & Staffing
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June 4
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Bill & Payment
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June 5
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Meter Reading & Field Svc
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June 6
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Contact Center & Cust Sat
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June 7
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Credit & Collections & Rev Pro
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June 8
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A PDF Schedule of Events is available here.
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