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Customer Service Discusion Topics

Over the last 3 years, 1QC has conducted primary and secondary research on various topics.  For 2012, we're changing the approach to be more dicussion and interview based.  We'll be expanding on the knowledge gained from our core questionnaire and previous research to develop a more interactive learning experience for our community.


 

2011

 

2012

Customer Experience

Responding to Customer Outages

Social Networking

Customer Experience/FCR

Energy Efficiency

 

 

2009

 

2010

Credit & Collections

Meter-to-Cash

First Contact Resolution

Channel Integration

Changing Customer Behavior

Credit & Collections


To find out more about these topics or join us in the development of the 2012 Customer Research Topics, contact us.

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