| Questionnaire released [Register to participate] |
July 15, 2011 |
| Webinars to cover questionnaire |
|
| - Statistics, Staffing, Safety, etc |
August 9 |
| - Field Service & Meter Reading |
August 11 |
| - Billing, Payment, Credit Office |
August 16 |
| - Contact Center |
August 18 |
| First due date for data submission |
September 8 |
| Draft report e-mailed |
September 13 |
| |
|
Webinar to validate data (approximately 2 hours)
|
September 20 |
| - Statistics, Staffing, Safety, etc |
|
| - Contact Center |
|
| - Field Service & Meter Reading |
|
| - Billing, Payment, Credit Office |
|
| Conference call notes e-mailed |
September 23 |
| Second due date for data submission |
September 29 |
| Draft report e-mailed |
October 3 |
| Webinar to validate data |
October 12 |
| Final due date for data submission |
October 21 |
| Final reports e-mailed |
October 31 |
APPA’s Customer Connections Conference
Savannah, Georgia |
November 9
10:30am to 4pm |