First Quartile Consulting offers a powerful combination of consulting and benchmarking to help our utility clients achieve measurable performance improvements. Our goal is to be the pre-eminent provider of these services to utilities, delivering results through the application of industry best practices, proven change and process techniques and approaches, thought leadership, innovation and responsiveness to our client’s needs and interests.

First Quartile Consulting provides a full range of consulting services from incremental and continuous improvement projects to strategy, transformational change and change management. Our consulting spans processes, organizations, and enabling technology in Customer Service and both Transmission & Distribution. We also provide Regulatory Support in the form of rate case defense, development of service standards and measures. 1QC concentrates on helping our clients achieve significant and measurable performance improvements.

We have created a community of top US and Canadian utility companies that is involved in helping to shape and focus benchmarking programs and research on topics that are relevant to today’s business operations and customer service needs. Benchmarking programs were developed and are managed by our founders who bring significant industry and benchmarking expertise, and who and along with our utility community ensure relevant, focused and fresh benchmarking topics for measurement and research